Customer Service Representative

The Grooming Room•Goose Creek, SC

9d•Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At The Grooming Room, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

Excellent communication skills (phone, interpersonal, written) with proper spelling and grammar.
Professional and friendly demeanor.
Ability to work well with others as a team player.
Previous experience in a customer service role preferred.
A drive to meet and exceed client expectations.
Flexible schedule, willing to work evenings, weekends, and holidays as needed.
Attention to detail and great organizational skills.
Able to handle/transport dogs of all sizes by leash.
Ability to remain upright and busy throughout a hectic shift.
Passion for working with animals.

Responsibilities

Greet pets and their humans cheerfully upon arrival.
Answer phone calls and emails with a positive attitude, providing helpful information about boarding, grooming, and daycare services.
Provide basic information about pet care and resort policies to clients.
Schedule appointments and manage reservations.
Assist with pet check-ins and check-outs for daycare, boarding, and grooming.
Contact veterinarians to obtain necessary vaccine or other information regarding pets.
Use kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
Communicate with grooming and kennel staff regarding dogs and their needs.
Escort pets to play areas, kennels, etc.
Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, cleaning windows, and wiping counters.
Keep the desk, papers, and other office areas clean and organized.
Be mindful of the appearance of the office and oneself from the clients' perspective.