Customer Service Representative
About The Position
AT SHOE PALACE WE RUN. WE SELL. WE HAVE FUN! DO YOU HAVE WHAT IT TAKES? THE ROLE Do you usually find yourself solving problems for others? How well do you handle working under pressure? Is customer service important to you? Perfect! We are looking for a driven, self-motivated, and organized individual to join our customer service team. Being in our Customer Service team means you are energetic and quick; at SP we wear multiple hats, this person will not only be on the phone but helping with shipments. The ideal candidate will act as a liaison between Shoe Palace and our customers. You will be the human element in our brand that makes a lasting impression.
Requirements
- High School Diploma or higher.
- Proven customer support experience
- Stellar memory, empathy, accuracy, and speed
- Computer Savvy
- Ability to work under pressure.
Nice To Haves
- Experience working in a call center
Responsibilities
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Keep records of customer interactions, process customer accounts, and file documents
- Take the extra mile to engage customers
- Run out to help fulfillment with shipping orders
Benefits
- Medical
- Dental
- Vision
- 401k
- SP discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
