Customer Service Representative - Fort Collins, CO

Archer Daniels Midland•Fort Collins, CO

1d•Onsite

About The Position

The Customer Service Representative (CSR I) position is an entry level role for individuals beginning their Customer Service career. The CSR is part of the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the Director of Customer Care at the Fort Collins, CO facility. As one of the world’s largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The CSR position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, and Shipping teams to provide an industry leading customer experience.

Requirements

High School Diploma
Position requires sitting for prolonged periods of time and operating a keyboard.
Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.
Strong problem-solving and critical thinking abilities.
Strong verbal and written communication skills.
Time management skills and the ability to multi-task.
Willingness to learn, help others, and flexibility to adapt to change.
Positive attitude with a strong customer service orientation.
Establish and maintain positive relationships with customers.
Team-oriented with a willingness to collaborate in a fast-paced environment.

Nice To Haves

College degree is preferred but not required.

Responsibilities

Serve as the main point of contact for assigned customers.
Answer customer inquiries via email and phone.
Resolve credit hold issues.
Process new and revised purchase orders in a timely manner.
Provide timely order acknowledgements and shipment status updates to customers.
Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
Issue proper documentation for all shipments.
Collaborate with cross functional support teams to resolve product issues and customer complaints.

Benefits

medical/Rx
dental
vision
on-site wellness center access or gym reimbursement (as applicable)
flexible spending accounts
health savings account
401(k) with matching contributions and cash balance plan
discounted employee stock purchasing program
life insurance
disability
workers’ compensation
legal assistance
identity theft protection
Employee Assistance Program (EAP)
Employee Resource Groups (ERGs)
Colleague Giving Programs (ADM Cares)
Paid time off
paid holidays
Adoption assistance
paid maternity and parental leave
Tuition assistance
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.