Customer Service Rep(04244) - 135 Madison Road

Domino's Franchise • Orange, VA

1d

About The Position

We are seeking a friendly Customer Service Representative in Orange. The representative is the primary point of contact for customers and ensures their needs are met with a high level of service. The role responds to inquiries by phone and in person, provides information about products, services, and company policies, processes orders, refunds, and exchanges, and maintains records of customer interactions and transactions. The representative also escalates complex issues, collaborates with colleagues to improve service processes, stays current on product knowledge and company policies, and works toward performance and quality assurance standards.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and holidays as needed.

Nice To Haves

• Previous customer service experience preferred.
• Knowledge of the company's products or services is a plus.

Responsibilities

• Respond to customer inquiries by phone and in person in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, refunds, and exchanges efficiently.
• Identify and escalate complex issues to management.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.
• Achieve performance targets and quality assurance standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED