Customer Service Representative - Bi-Lingual

PFG | Performance Good Group

7d

About The Position

The Customer Service Representative assists customers with order entry and inquiries about the company, aiming to keep customers satisfied and accommodate their needs. The role resolves customer problems, communicates professionally with customers, vendors, and coworkers, and ensures questions are answered accurately and promptly. It also supports the department and organization as a team member and performs other assigned duties.

The workdays are Sunday through Thursday. The listed schedule is Sunday, 7:00 AM–3:30 PM, and Monday through Thursday, 7:50 AM–5:00 PM.

Requirements

• High school diploma/GED or equivalent.
• 6–12 months of customer service, call center, and/or related experience.

Nice To Haves

• High school diploma/GED or equivalent experience.
• 1–2 years of customer service, call center, and/or related experience within the foodservice industry.
• Bilingual in Spanish.

Responsibilities

• Input customer orders.
• Input customer credits.
• Enter order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Contact vendors and request samples for customers.
• Provide informative and professional assistance to the public, customers, vendors, and coworkers.
• Perform administrative tasks, including checking faxes and mail daily and writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Perform other related duties as assigned.

Benefits

• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401K Employer Matching
• Education Assistance
• Paid Time Off
• Competitive pay and benefits
• Growth opportunities
• Safe and inclusive working environment with a culture of rewards, recognition, and respect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED