Customer Service Representative - Magnolia Veterinary Hospital
About The Position
Be the Calm in the Storm - Where Compassion Meets Urgency Are you at your best when it matters most? At Magnolia Veterinary Hospital, we’re looking for a Customer Service Representative to join our Emergency Services team on the 2nd shift. This isn’t your typical front desk role - it’s a fast-paced, high-impact position where your ability to stay focused, empathetic, and organized directly impacts the lives of pets and the people who love them. Why you'll love us: Purpose-Driven Work - We’re an emergency hospital serving Anderson, SC, with round-the-clock care. Every shift you work helps families through their most stressful moments. Tight-Knit, High-Energy Team - You’ll be surrounded by veterinary professionals who thrive on collaboration, urgency, and mutual support. Positive, Team-First Culture - Whether you're just entering the veterinary field or looking to level up, we’ll help you build the skills that take you further.
Requirements
- Are a confident, compassionate communicator who can support clients through high-stress moments with empathy and clarity.
- Are flexible for evening, weekend, and holiday shifts, and committed to being part of a life-saving emergency care team.
- comfortable managing a fast-paced, high-volume environment.
- Are tech-savvy, organized, detail-oriented, and able to keep records accurate, appointments on track, and the front desk running smoothly.
- Stay calm and kind under pressure, and can multitask seamlessly.
- Thrive in a collaborative environment and are eager to grow your skills while contributing to a mission-driven practice that values empathy, service, and professionalism.
Nice To Haves
- Bring foundational knowledge of veterinary emergencies and understand the urgency, sensitivity, and precision these situations require.
- Have prior experience in veterinary or medical reception (preferred)
Responsibilities
- Be the first point of contact for emergency clients, both on the phone and in person
- Triage incoming calls quickly and calmly while gathering key information
- Communicate clearly and compassionately with pet parents during high-stress moments
- Keep client records accurate and up to date to support smooth and effective care
- Manage appointment scheduling, billing, and a high caseload with organization and professionalism
- Maintain a polished and welcoming front desk, even during the busiest shifts
Benefits
- Competitive pay, based on experience
- Free virtual mental health for your household (ages 13+)
- Medical, dental, vision, and life insurance
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
