Customer Service Rep(02810) - 425 N. Western Ave.

Domino's Franchise • Peoria, IL

1d • Onsite

About The Position

Domino's Pizza is seeking a dedicated, customer-focused Customer Service Representative for its 425 N. Western Ave. location in Peoria, United States. The role provides customer service and supports smooth team operations in a fast-paced environment. Duties include taking orders, processing payments, preparing pizzas, resolving customer concerns, and maintaining a clean and sanitary workspace. The position requires standing for extended periods and lifting items weighing up to 25 lbs.

Requirements

• Strong verbal and written communication skills and the ability to interact professionally with diverse customers.
• Friendly, positive attitude and commitment to customer satisfaction.
• Ability to work efficiently and remain calm in a fast-paced, high-volume environment.
• Basic math skills for handling cash transactions and providing accurate change.
• Collaborative team-player approach.
• Ability to stand for extended periods and regularly lift up to 25 lbs.
• Attention to detail and commitment to cleanliness and organization.
• Strong multitasking and prioritization abilities.
• Flexibility to work various shifts, including weekends and holidays as scheduled.
• Reliability, punctuality, and a strong work ethic.
• Active listening skills and ability to understand and respond to customer needs.
• Problem-solving ability, including resolving issues independently or escalating them appropriately.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanor.
• Process cash and credit card transactions accurately.
• Prepare and assemble pizzas according to company standards and quality specifications.
• Address customer inquiries, resolve concerns, and handle complaints empathetically and professionally.
• Collaborate with team members to ensure smooth operations during peak hours.
• Maintain a clean, organized, and sanitary work environment in compliance with food safety regulations.
• Multitask and prioritize customer needs while managing multiple responsibilities.
• Lift and move items weighing up to 25 lbs. as needed.
• Follow company policies, procedures, and food safety standards.
• Use problem-solving skills to overcome challenges and support team success.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED