Customer Service Representative

Surge Staffing • Tupelo, MS

11d • Onsite

About The Position

The Customer Service Representative will support patients and healthcare providers by managing patient intake, verifying insurance, processing orders for durable medical equipment (DME), and coordinating equipment setup and deliveries. This position serves as an important connection between patients, doctors, clinics, and insurance providers.

Requirements

• Experience with Medicare, Medicaid, and private payers.
• Ability to process equipment orders and create delivery tickets.
• Skill in scheduling equipment setups.
• Knowledge of safe and proper use of medical devices.
• Experience coordinating with doctors, nurses, and clinics.
• Ability to obtain required medical paperwork.
• Experience handling billing questions, collecting co-pays, and processing payment information.
• Ability to troubleshoot equipment issues and coordinate repairs or returns.
• Proficiency in maintaining accurate records.
• Adherence to applicable safety and privacy standards.

Responsibilities

• Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
• Process equipment orders, create delivery tickets, and schedule equipment setups.
• Educate patients on the safe and proper use of medical devices.
• Coordinate with doctors, nurses, and clinics to obtain required medical paperwork.
• Handle billing questions, collect co-pays, and process payment information.
• Troubleshoot equipment issues and coordinate repairs or returns.
• Maintain accurate records while following applicable safety and privacy standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed