Customer Service Rep(05537) - 1601 E NC HWY 54

Domino's Franchise•Durham, NC

About The Position

OTS Pizza, a locally owned Domino’s franchise based in Durham, is hiring a friendly and enthusiastic Customer Service Representative. The representative takes customer orders, answers questions, and helps ensure customers have a positive experience. The role also involves working with the team to support smooth store operations. Employees are expected to follow Domino’s pizza-making standards, maintain a clean and professional appearance in accordance with the dress code, work quickly and efficiently, and treat customers with friendliness and a positive attitude. The company describes opportunities for career growth and advancement.

Requirements

Must be at least 16 years of age.
Ability to communicate respectfully.
Ability to work with a team.
Positive attitude and passion for providing outstanding customer service.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving skills.
Basic computer skills and familiarity with point-of-sale systems.
Must adhere to Domino’s pizza-making standards and procedures.
Must maintain a clean, professional appearance in accordance with the Domino’s dress code.

Nice To Haves

A love for pizza is a plus.

Responsibilities

Take phone orders accurately and efficiently.
Provide excellent customer service, including a friendly attitude over the phone.
Answer customer questions about the menu, promotions, and delivery services.
Address and resolve customer concerns with patience and understanding.
Work as part of a team to ensure smooth operations and positive customer experiences.
Follow Domino’s pizza-making standards and procedures.
Maintain a clean, professional appearance and adhere to the Domino’s dress code.
Work with hustle and energy in a fast-paced environment.