Customer Service Representative & Team Coordinator
About The Position
Are you the kind of person who loves helping others, staying organized, and keeping a team running smoothly? If you enjoy talking with customers and being the dependable hub of a busy office, you’ll thrive here. We’re a locally owned Ace Handyman Services franchise backed by the trusted Ace Hardware brand—and we’re growing fast. We’re looking for a friendly, detail‑driven Customer Service Representative & Team Coordinator to support our craftsmen, delight our customers, and help our office operate at its best. The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Requirements
- 2+ years in customer service, office coordination, estimating, or construction support
- Strong organizational skills and ability to multitask
- Friendly, clear communication skills
- Comfort with Microsoft Word, Excel, Outlook, and Copilot
- Basic understanding of home repair or remodeling
- A positive, problem‑solving mindset
Nice To Haves
- Experience with ServiceTitan or Jobber is a plus
Responsibilities
- Answer calls and emails with warmth and professionalism
- Schedule services and guide customers through what we offer
- Coordinate daily schedules for craftsmen and appointments
- Maintain accurate customer records and job details
- Communicate clearly with customers, craftsmen, and vendors
- Gather project details, request photos, and support the creation of estimates
- Work closely with the owner and field team to ensure great experiences
Benefits
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
