Customer Service Representative - Seller Operations

Vivid Seats•Coppell, TX

6d•Hybrid

About The Position

As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event. This role requires effective communication skills, multitasking, attention to detail, and a strong interest in live events. You’ll be responsible for managing inquiries, resolving order-related issues, and supporting operational excellence across the team.

Requirements

Excellent verbal and written communication skills.
Strong attention to detail, organization, and time management abilities.
Proven problem-solving and decision-making skills.
A proactive and solution-oriented mindset.
Interest in the live entertainment industry and a desire to learn.
Ability to work in a fast-paced environment.
A proactive mindset toward embracing, experimenting, and integrating AI tools to drive efficiency, elevate your work, and contribute to a culture of innovation.

Responsibilities

Respond to customer and seller inquiries via phone, live chats, and emails in a timely and professional manner.
Resolve order-related concerns by identifying issues and providing appropriate solutions.
Monitor and confirm pending orders to ensure timely fulfillment.
Build and maintain positive relationships with sellers to support successful transactions.
Collaborate with internal teams to improve processes and service standards.
Additional projects as needed.