Customer Service Representative – Sales & Product Specialist
About The Position
Are you passionate about helping people, solving problems, and turning conversations into opportunities? Join our team at Steele Rubber Products as a Customer Service Representative - Sales & Product Specialist and be part of a fast-paced, customer-focused environment where your contributions truly make an impact! In this dynamic role, you'll go beyond traditional customer service-you'll build relationships, recommend solutions, and help drive sales while becoming a go-to expert on our products. Why Join Us at Steele Rubber Products? We value our employees and offer a strong benefits package, including: Medical Benefits Cafeteria Plan 401(k) with Company Match 8 Paid Holidays Paid Vacation Sick Leave
Requirements
- High school diploma or equivalent
- 4+ years of experience in customer service, sales, or similar role
- Strong communication and relationship-building skills
- Proven ability to influence purchasing decisions or upsell products
- Comfort learning and explaining technical or specialized products
- Experience with CRM systems and Microsoft Office
Nice To Haves
- A customer-first mindset with strong problem-solving skills
- Confidence in sales and consultative conversations
- Attention to detail and excellent follow-through
- Ability to multitask in a fast-paced environment
- Team player with a positive, adaptable attitude
Responsibilities
- Deliver Exceptional Customer Service
- Be the friendly, knowledgeable voice supporting customers via phone, email, and chat
- Resolve questions and concerns with professionalism and care
- Process orders, returns, exchanges, and credits accurately
- Follow up to ensure every customer has a great experience
- Drive Sales & Build Relationships
- Identify opportunities to upsell and cross-sell products
- Turn inquiries into sales through consultative conversations
- Follow up on quotes, past purchases, and potential opportunities
- Support promotions and help achieve team sales goals
- Become a Product Expert
- Learn and master our product lines inside and out
- Guide customers to the best solutions for their needs and budget
- Stay up to date on new products and updates
- Share customer insights and feedback with internal teams
Benefits
- Medical Benefits
- Cafeteria Plan
- 401(k) with Company Match
- 8 Paid Holidays
- Paid Vacation
- Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
