Customer Service Representative-Sales

Amrize•Saginaw, MI

About The Position

We are seeking a Customer Service Representative-Sales who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry. We are looking for a Customer Service Representative to join our team in our Sales Division. You will help deliver an exceptional experience for our customers. In this role, you’ll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.

Requirements

Bachelor’s Degree
1–2 years of customer service experience (required)
Strong written and verbal communication skills
Ability to remain calm and professional in challenging customer interactions
Comfortable navigating multiple computer programs
Strong attention to detail and accuracy
Solid math skills
Ability to evaluate information, problem-solve, and recommend solutions
Positive, team-oriented attitude with the ability to handle multiple tasks at once

Responsibilities

Receive and enter customer orders via phone, email, fax, and web.
Support order entry for Duro-Guard product lines.
Ensure orders are accurate, complete, and aligned with product specifications.
Identify and correct incomplete or inaccurate customer submissions.
Navigate all required systems with confidence.
Understand product capabilities, shipping methods, manufacturing processes, and inventory locations.
Collaborate with related departments as needed during the ordering process.
Assist customers with shipping questions, returns, credits, order changes, and general service needs.
Investigate concerns across required systems and determine appropriate solutions.
Escalate issues or pricing exceptions when needed.
Process credits/returns up to $500 without approval.
Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting.
Follow up with outside vendors to ensure timely resolution.
Enter standard OEM orders and prepare basic quotes.
Apply general knowledge of OEM customer needs and calculate required materials.
Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications.
Perform other tasks assigned by management.