Print Customer Service Representative / Quality Assurance

AlphaGraphics - US190•Kansas City, MO

122d•$18 - $25•Onsite

About The Position

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority. This role is the primary point of contact for our customers — by phone, email, and in person. You'll guide clients through their projects, answer questions about our products and services, handle quotes and payments, and keep work moving through the shop.

Requirements

Customer service experience, ideally in a role assessing client needs and following projects through to delivery
Strong written and verbal communication
Ability to build genuine relationships with customers and coworkers
Comfort working independently while taking direction and asking questions when needed
Critical thinking — weighing options and adjusting when a process needs to change
Reliability and a steady schedule so client deadlines are met
A real interest in helping people and learning the trade

Nice To Haves

Hands-on experience in printing, signs, and marketing

Responsibilities

Serve as the main point of contact for clients and visitors
Answer questions about our products, services, and capabilities
Take orders and support customers with their accounts by phone, email, and in person
Calculate charges, collect deposits and payments, and set up billing
Identify additional products or services that fit a customer's needs
Help the team with project coordination, job fulfillment, and daily operations