Customer Service Representative - Print and Signage

SpeedPro Windy City•Downers Grove, IL

1d•$25 - $32•Onsite

About The Position

This role owns one thing completely: every client order, from the first phone call to the paid invoice. You are the person our clients talk to, and you are the person who makes sure nothing leaves this building wrong. When a client calls asking where their job is, you know. When a proof goes out, you checked it. When a job wraps, you close the loop. This is the order desk. Design, production, and installation are handled by other people on our team, and we are looking for someone who wants to be excellent at exactly this seat.

Requirements

Two or more years coordinating orders, projects, or client accounts in print, signage, manufacturing, construction, or a similar deadline-driven environment. Must include custom or made-to-order work, not repeat catalog production
Someone who writes things down and checks before releasing. Our work fails on details: wrong finish, wrong material, wrong size. We need a person with a system, not a person who is generally careful
Warm and direct. We need someone clients enjoy working with who is also comfortable delivering news they do not want to hear.
Comfortable in an order management or CRM system. CoreBridge experience is a plus, and we will train the right person
Solid with email, Outlook, and Excel

Nice To Haves

Experience in the sign, print, or graphics industry
Basic familiarity with Adobe Illustrator or Photoshop, enough to open a file and confirm it looks right. You will not be designing
Experience with permits, certificates of insurance, or W-9s

Responsibilities

Answer every inbound call and email the same business day, every time
Be the voice of the studio. Clients should like talking to you and trust what you tell them, including when the answer is “that date will not work, but here is what will”
Keep clients current on schedules and ready dates, and call proactively when something moves
Build accurate estimates in CoreBridge using our pricing structure
Convert approved estimates into orders promptly, without the client having to chase you
Write clear, complete work orders that specify material, finish, dimensions, and quantity for our production team
Schedule installations and keep our in-house installation crew current on every job
Work with production on lead times so the dates you give clients are dates we can hit
Check every proof against the work order before it goes to the client: resolution, orientation, dimensions, material, finish, and whether client revisions were actually incorporated
Confirm client approval in writing before anything goes to production
Contact every client after job completion to confirm everything went well
Send invoices the same day work is completed, and run AR follow-up
Ask satisfied clients for reviews
Follow up on open estimates and reach back out to past clients about repeat work