Customer Service Representitve (Program Assistant)-61008626

State of South Carolina • Charleston County, SC

9h • Hybrid

About The Position

Under supervision of the vital records site supervisor, functions as a Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates. Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or no record is found. Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes. Following established policies initiates amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders; initiates the establishment of delayed certificates. Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc. Other duties as assigned related to the position.

Requirements

• A high school diploma and relevant program experience.
• Three (3) years of customer service experience.
• Two (2) years of face cashiering or banking experience.
• Ability to type at a corrected rate of 45 wpm (on-site test required).

Nice To Haves

• Bilingual in Spanish
• Associate or bachelor's degree
• Six (6) years of responsible clerical experience.

Responsibilities

• Assist on-site customers for vital records services.
• Perform customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, and issuance of documents.
• Initiate amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders, and establish delayed birth certificates.
• Assist customers in completing applications for certified copies of vital events.
• Screen applications for necessary information and entitlement to documents.
• Issue certified copies of vital records.
• Advise when discrepancies are apparent on original documents or no record is found.
• Enter data from applications into the electronic vital records system.
• Follow policies regarding security paper and collection/receipting of fees.
• Reconcile discrepancies to ensure accountability for audit purposes.
• Initiate amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders.
• Initiate the establishment of delayed certificates.
• Assist in a variety of assigned clerical and office maintenance duties including filing, organizing, and occasional cleaning.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED