Customer service representative - Parts

SMS Equipment Inc.•Val-d'Or, QC

5d•Onsite

About The Position

This role is responsible for maximizing sales opportunities, promoting and selling parts, and providing excellent customer service within the heavy equipment industry. The representative will handle customer orders, manage parts availability and pricing, prepare quotes, and ensure timely follow-up on orders. The position also involves shipping and receiving equipment parts and performing other related tasks. SMS Equipment is the largest Komatsu dealer in North America, offering opportunities to represent world-class products and customer service.

Requirements

High school diploma or equivalent.
Computer literate (MS-Office).
Good organizational and customer service skills.
Able to work under pressure.

Nice To Haves

Minimum 2 years of experience in a similar position is an asset
Knowledge of heavy equipment is an asset.

Responsibilities

Maximize all sales opportunities with customers to attain or exceed sales objectives for the branch.
Promote and sell parts and emphasize the added value of the products distributed by SMS Equipment to internal & external customers.
Take orders by phone, at the counter or by email.
Verify parts prices and availability with suppliers and issue purchase orders.
Prepare part quotes and proposals on customers' request.
Follow-up on pending orders and notify customer.
Shipping and receiving equipment parts.
All other related tasks.