Customer Service Representative / Order Entry

Levata • Holland, MI

11d

About The Position

We are seeking a Customer Service/Order Entry Representative who will work on our Customer Service team. This Customer Service Representative will maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.

Requirements

• High school diploma or equivalent required.
• 2 years’ experience in a related field
• Detail oriented
• Strong computer skills
• Strong communication skills
• Comfortability in a Fast-paced environment
• Ability to work independently

Responsibilities

• Accurately enter and manage customer orders
• Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
• Communicate with Account Executive regarding their customers’ accounts
• Process and track RMAs
• Process Customer Credit Requests
• Escalate issues as needed

Benefits

• Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees