Lead Customer Service Representative, Order Processing

Sauer Brands, Inc.•Richmond, VA

17h

About The Position

We are hiring Rockstars to join the Sauer Brands team! Sauer Brands is the proud manufacturer of beloved products such as Duke’s Mayonnaise, Kernel Season’s, Spice Hunter, and Mateo’s Salsa. We are looking for someone experienced in customer service and order management to join our team and help make sure consumers can enjoy our great products.

Requirements

Entrepreneurial drive and the desire to “build a business”
Outgoing, energetic, and results oriented personality
Overall confidence in one’s abilities and comfortable communicating the facts
Smart, creative and inquisitive
Integrity-Does the right thing even when no one is looking
Disciplined approach for consistent results
No excuses mindset
Dependable team player with positive attitude
Enjoy working as part of a team, collaborative, and diplomatic
Organized and detail oriented
Comfortable making decisions and prioritizing independently
Sense of ownership to your job responsibilities
Reliable
Personal values that mesh with SBI values
Documented history of making improvements in assigned work area/responsibilities
Demonstrated progression in size and scope of responsibilities
Stellar references based on contributions and performance
Order management
Invoicing
Outlook, Word, Excel
Written and verbal communication skills
College degree or 3-5 years of equivalent business experience required

Nice To Haves

Microsoft PowerBI or other analysis and reporting applications
PeopleSoft FSCM or other ERP systems
Experience in food industry or other consumer package goods manufacturing, required

Responsibilities

Receive and process orders from customers and brokers by email and EDI
Interact daily cross functionally with the Transportation, Finance, Manufacturing, Operations, and Sales departments to ensure timely and accurate results
Review customer invoices daily prior to submitting for payment
Provide accurate information regarding availability of in-stock items
Recommend alternate products based on availability or specifications
Communicate with customers and brokers to keep them informed about promotional opportunities, order status, and any service-related concerns
Work with sales and brokers to manage overall customer relationships
Use Sauer Brands systems and reporting to manage and maintain accurate customer data
Support the Customer Service Manager with the following: Overflow tasks, Transitioning new entities, New employee onboarding, training, and check-in meetings, Customer account and contact set up, Manual invoicing
Providing guidance and support to the CSR team
Share in bi-weekly team meetings, or lead meetings in absence of manager
Represent Customer Service as needed in other company meetings
Support CSR team with PBI reporting
Manage shelf-life expectations from warehouses and production
Work with production to mitigate potential shortages