Customer Service and Order Entry Specialist

Kalco Lighting Limited•Las Vegas, NV

2d•$18 - $20

About The Position

Kalco Lighting is looking for a customer service (CS) and order entry (OE) member to join our growing team. This team member would join our existing CS/OE team members and assist in all aspects of handling our growing customer base. The ideal candidate would have strong experience in both customer service handling, as well as strong order entry and technological skills for handling data entry tasks within our ERP and CRM systems. In addition, the ideal candidate would be crucial in providing feedback to the existing CS/OE team on ways to improve our processes and join in the collaborative environment we have built at Kalco Lighting. This role is best suited for someone who wants to grow their experience within an established luxury lighting company. Our hope is the ideal candidate would have their own existing experience in the CS/OE fields, and we would spend 1-2 months training them to fully understand our company’s processes. We view this position as a long-term position that will continue to grow as we grow both our CS/OE team. Premier Luxury Lighting Manufacturer. As we enter our fifth decade in the lighting world, Kalco Lighting is embarking on a new chapter. We carry our commitment forward and have refined our product line to include innovative products that speak directly to emerging trends. Serving the needs of our customers has always been our passion, and our products reveal pride in our legacy of artisan-made lighting and a design-driven culture that values inspiration, innovation, and sustainability. Kalco Lighting takes great pride in its employees and is known for excellent service and a customer-centric approach in all we do.

Requirements

Order entry and data management
Experience with at least 1 ERP or CRM system, a plus to have experience with Sage ERP systems
Ability to answer multiple phone calls and live chats per hour
Experience managing customer returns and complaints
Motivated to learn new skills and information about our product offering
Strong attention to detail
Interest in the luxury lighting/interior design industry
Excellent written and verbal communication skills
Experience handling multiple email inboxes
Strong multitasking skills to jump between
Experience with Microsoft Office 365 Apps including Excel, Word, and Outlook