Order Entry & Customer Account Specialist

The Fremont Company•Fremont, OH

7d•Onsite

About The Position

Join a 120-year legacy and help us “Feed the World Like Family.” For 120 years, The Fremont Company has been building trusted relationships, delivering quality food products, and doing business the right way. We are proud of our history, but even more excited about where we are going. We are looking for an Order Entry & Customer Account Specialist to join our Corporate Headquarters in Fremont, Ohio and play a key role in supporting long-term, business-to-business customer relationships. This is not a back-office, heads-down order entry job. This is a relationship-driven role where you become a trusted partner to customers and an essential connector across our internal teams. If you love being the person who keeps everything moving, solves problems, and builds strong professional relationships, you will thrive here. Why This Role Matters From the moment an order is placed to the moment it ships, you ensure accuracy, communication, and follow-through. You will work cross-functionally with sales, operations, logistics, accounting, and quality to keep orders on track and customers confident in our partnership. About The Fremont Company Founded in 1905, The Fremont Company is a 120-year-old, family-oriented consumer food products company headquartered in Fremont, Ohio. We manufacture, market, and distribute both store-brand and branded products to customers around the world. Our portfolio includes private brand ketchup, Frank’s Sauerkraut, Mississippi BBQ Sauce, and Paisley Farms Bean Salad. Learn more at www.fremontcompany.com If you are looking for a role where relationships matter, your work has impact, and you can grow with a company that has stood strong for 120 years, we would love to connect with you.

Requirements

3 to 5 years of customer service experience, preferably supporting business-to-business customers in a manufacturing or operations-driven environment
Previous experience working in an ERP system with confidence navigating orders, pricing, and customer data
Strong computer skills including Excel and Outlook
Excellent written and verbal communication skills
Highly organized, detail-oriented, and proactive in solving problems
Service-minded with a commitment to timely follow-up and accuracy
Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities

Responsibilities

Own customer orders from start to finish, delivering a seamless and professional B2B experience
Enter and manage customer orders via email and EDI, verifying pricing, quantities, items, and delivery dates
Serve as a primary point of contact for customer questions, requests, and issue resolution
Build and maintain strong business-to-business relationships through clear communication and dependable follow-up
Collaborate proactively with sales, production planning, logistics, accounting, manufacturing, and quality teams
Monitor order status and shipment schedules to ensure on-time delivery
Troubleshoot and resolve challenges related to product availability, minimum order quantities, and shipping timelines

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