Customer Service Representative- Medical

Velocitii • Arizona City, SC

4d • $16 - $18 • Remote

About The Position

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

Requirements

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED
• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps: Internet speed test, Background screening, employment verification, and drug screening

Nice To Haves

• 1–2 years of health insurance experience
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

Responsibilities

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases in Clarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

Benefits

• Pay is dependent on state: AZ: $17.50/hour with paid training, FL: $16.50/hour with paid training, SC/TX: $16.00/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available
• Free Healthcare for You & Your Family (EZ Access MD – 24/7 telehealth visits and in-home diagnostics)
• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• Paid holidays (including your birthday) and use your PTO accrual after 90 days
• Volunteer time off
• Company-Provided Equipment
• Remote Work
• Supportive Culture
• Access to training, coaching, and mentorship to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED