Customer Service Representative, Medical Store

Norco, Inc.•Albany, OR

3d•$18 - $23•Onsite

About The Position

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.

Requirements

High school graduate or equivalent
Excellent customer service skills
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities, and manage time effectively
Good typing and 10-key skills
Ability to sit for extended periods of time
Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Manage a large amount of inbound and outbound calls in a timely manner
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educate patients/clients on medical products and services
Process customer orders and accurately input customer orders into the computer
Perform other tasks as assigned or necessary