Customer Service Representative - Medical Waste
Veolia•Colton, CA
•Onsite
About The Position
Responsible for the communication of all customer accounts within a region, including pricing, contract specifications, resolving invoice discrepancies, etc., to ensure accuracy of customer and/or Veolia personnel inquiries.
Requirements
- High School diploma or GED required.
- 1-2 years in a supervisory capacity preferred
- Extensive knowledge in communications
- Strong team player
- Excellent interpersonal and communication skills
- Time management: the ability to organize and manage multiple deadlines
- Strong customer orientation
Nice To Haves
- BS in Business or related discipline preferred
- 3-4 years of customer service experience preferred
Responsibilities
- Answer all customer inquiries on a variety of issues pertaining to regulated medical waste disposal options, pricing, and contracts.
- Respond to problem calls with respect to pickup and scheduling by informing appropriate personnel of dates, customers, and scheduling data.
- Customer data entry
- Waste record keeping
- Provide additional services or maintain the current customer base.
- Acts as liaison with customers and Veolia personnel in determining existing contract specifications, pricing, options, regulations, etc., to better service customer needs.
- Other duties as assigned.
Benefits
- paid time off policies
- health, dental, vision, and life insurance
- retirement plans
- savings accounts
- tuition reimbursement
- paid volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
