CSR: Intake - Canada Summer Jobs (Contract FT - 8 wks)

Ottawa Humane Society•Ottawa, ON

4h•Onsite

About The Position

The Customer Service Representative (CSR): Intake is responsible for providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS). This is a temporary contract position through the Canada Summer Jobs program.

Requirements

Secondary school diploma or equivalent
Minimum of one year experience in customer service
Proficiency in Microsoft Office Suite
Professional working proficiency in spoken and written English is required
Candidates must be between 15 and 30 years of age at the beginning of the employment period
Candidates must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
Candidates must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

Nice To Haves

Animal handling experience preferred

Responsibilities

Ensure professional intake and discharge of animals
Assess and document the health and behaviour of incoming animals
Examine all in-coming animals are thoroughly for identification
Research all possible avenues to match an animal to its owner
Be aware, and make use, of relevant online and community resources
Maintain the MAS area, facilities and equipment
Accept and manage OHS payments and donations as required
Enter and maintain data integrity in Raiser’s Edge and Chameleon
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent the OHS in a professional manner
Participate in public relations and promotional activities as required
Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL