CSR: Adoptions - Canada Summer Jobs (Contract FT - 8 wks)
Ottawa Humane Society•Ottawa, ON
•Onsite
About The Position
The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals.
Requirements
- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Proficiency in Microsoft Office Suite
- Professional working proficiency in spoken and written English is required
- Must be between 15 and 30 years of age at the beginning of the employment period
- Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
Nice To Haves
- Animal handling experience preferred
Responsibilities
- Provide consultation and support for OHS clients seeking to adopt an animal
- Provide information to OHS clients on good animal care practices
- Monitor the health and safety of animals available for adoption
- Provide adoption follow-up services
- Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
- Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
- Ensure appropriate fees are collected and accounted for
- Enter data and maintain data integrity in Chameleon
- Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of CSR: Intake
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL
Benefits
- Accommodation for applicants with disabilities in our recruitment processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
