Customer Service Representative (Insurance)

HomeServices of America•Tucson, AZ

11h•Onsite

About The Position

TO PROVIDE DAY-TO-DAY SERVICE AND SUPPORT TO NEW AND EXISTING CLIENTS SUCH THAT OBJECTIVES FOR PROFITABILITY AND GROWTH ARE MET.

High School Diploma or equivalent work experience and knowledge.
Two years successful servicing experience with independent agency (or equivalent).
Property and Casualty License
Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
Excellent analytical, problem-solving, and decision-making skills.
Excellent oral, written, and interpersonal communication skills.
Proven automation, time management, and organizational skills.
Familiarity with risk assessment and risk management techniques.

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
Research and answer calls from clients, underwriters and third parties.
Advise clients regarding insurance coverage and risk management issues.
Process policy changes and cancellations.
Handle claims and billing inquiries.
Foster and maintain good working relationships with insurance companies and underwriters.
Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.
Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.
Perform any additional responsibilities as requested or assigned.