Customer Service Representative - Insurance

AAA • Houston, TX

2d • Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! The role involves answering inbound calls, assisting members with AAA membership-related questions, and delivering personalized, proactive solutions. Representatives will recommend valuable products and services, engage with members using strong communication and a friendly, problem-solving mindset, and resolve issues by thinking quickly and critically in a non-scripted environment. This position requires navigating multiple systems and tools while actively listening and multitasking, maintaining a positive attitude, and participating in ongoing coaching and development.

Requirements

• Prior customer service experience (recent call center experience preferred)
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095
• Dedicated, quiet workspace without interruptions
• Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
• Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
• Availability during standard business hours and flexibility for possible shift adjustments

Nice To Haves

• Spanish fluency is a plus!

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance
• Uphold productivity and confidentiality in a remote setting
• Attend virtual team meetings and training sessions

Benefits

• Starting Pay: $23.00 – $25.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Remote Training
• Comprehensive Benefits Package
• Growth & Advancement Opportunities
• Company-provided computer and partial internet reimbursement
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees