Customer Service Representative III

Middlesex Water Company • Iselin, NJ

7d • Onsite

About The Position

Interact with all customers in a professional, pleasant and informative tone. Successfully respond, resolve and process inquiries for general water, private fire protection and wastewater service customers within established Department performance metrics. Timely maintenance and update of customer accounts in CC&B. The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT: Respect, Invest, Growth, Honesty and Teamwork.

Requirements

• High school diploma or GED.
• Valid NJ Driver's License.
• Intermediate computer skills, including Excel and Word programs.
• Customer service experience.
• Excellent interpersonal and communication skills.
• Ability to speak and understand Spanish required.
• Candidates must be authorized to work in the United States.
• All candidates must successfully pass a drug screen, pre-employment physical, background check, and possess a valid driver’s license in good standing (if required for the position).

Responsibilities

• Respond, process and resolve customer inquiries.
• Maintain and update customer accounts; issuance of field activities (FAs), input of data for inspection orders, turn-ons and offs, rebillings, high bills, etc.
• Process TO DO’s to ensure accurate and timely billing.
• Prepare and send customer contact letters.
• Review and audit of post-meter reading route reports such as RPT 29 (exception report) and the unbilled list report.
• Analyze/correct crossed meter conditions
• Handle/bill stuck meter conditions.
• Process final bills.
• Process new service requests.
• On-line entry of transactions.
• Miscellaneous filing.
• Process cancel rebills.
• Monitor/log/process bankruptcy accounts.
• Process and control payments and pay plans.
• Monitor/prepare shut-off FAs and dispatch updated information to field personnel.
• Perform collection activities.
• Other duties and projects as assigned by supervisor.
• Process daily bank deposits, daily cash and control sheet.
• Assist Billing Specialist as back up.

Benefits

• full medical, dental, and vision benefits
• 401k
• paid time off
• tuition assistance
• learning and development opportunities
• employee assistance program
• Medical, dental, and vision coverage (effective first of the month after hire).
• 401(k) with company match.
• Company paid life and disability insurance.
• Paid time off and 12 paid holidays.
• Tuition assistance and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED