Customer Service Representative III

Western Alliance Bank•Irvine, CA

2d•Onsite

About The Position

As a Customer Service Representative III, you will be handling customer inquiries regarding our mortgage loan products. You will also handle a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you will perform a basic level of lead qualification.

Requirements

2+ years of relevant inside sales experience
Prior customer service experience, preferably in a call center environment
High School diploma or GED required
Comfortable meeting production goals in a deadline-driven environment
Able to work well in a team
Excellent communication skills
Flexible schedule with the ability to work various shifts

Nice To Haves

College education is preferred.

Responsibilities

Handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
Performing a minimum number of transfers per day to available agents
Contacting prospective clients to generate interest in our mortgage products
Communicating effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
Multi-tasking effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System

Benefits

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program
opportunity to bolster business knowledge
learning the ins and outs of how successful companies operate and manage their finances
invaluable hands-on experience to help grow your career