Customer Service Representative III

Western Alliance Bank • Irvine, CA

2d • Onsite

About The Position

As a Customer Service Representative III, you will be handling customer inquiries regarding our mortgage loan products. You will also handle a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you will perform a basic level of lead qualification.

Requirements

• 2+ years of relevant inside sales experience
• Prior customer service experience, preferably in a call center environment
• High School diploma or GED required
• Comfortable meeting production goals in a deadline-driven environment
• Able to work well in a team
• Excellent communication skills
• Flexible schedule with the ability to work various shifts

Nice To Haves

• College education is preferred.

Responsibilities

• Handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
• Performing a minimum number of transfers per day to available agents
• Contacting prospective clients to generate interest in our mortgage products
• Communicating effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
• Multi-tasking effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED