Customer Service Representative II Bilingual English/Spanish

Norbeck Technologies Inc • Pueblo, CO

3d • $19 - $25 • Onsite

About The Position

Norbeck Technologies is seeking a bilingual Customer Service Representative II to support federal distribution and fulfillment operations at the U.S. Government Publishing Office (GPO) Pueblo Distribution Center in Pueblo, CO. You will serve as a primary contact providing professional customer support to English and Spanish-speaking callers and correspondents.

Requirements

• Fluent in spoken and written English and Spanish (Required).
• Minimum 1 year of customer service or call center experience.
• High School Diploma or GED equivalent.
• Strong proficiency in Microsoft Office, with emphasis on Excel.
• Must pass a federal background check/investigation and drug screening.

Responsibilities

• Deliver professional customer support via phone, email, and written correspondence.
• Answer inbound inquiries, clarify customer needs, research issues, and resolve complaints.
• Perform accurate data entry, mail processing, reporting, and database updates.
• Import order files and assist with website content updates as directed.
• Troubleshoot complex matters and escalate to supervisory staff when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED