Customer Service Representative II/ Drinking Water Operations

City of Houston • 718 E. Buress, TX

1d • Onsite

About The Position

Houston Water Customer Service Section is hiring a self-motivated, customer-service-oriented representative who pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance. The representative should be friendly, professional, and attentive to the needs of both external and internal customers. The position is based at 718 E. Burress Street, Houston, Texas, and works rotating shifts Sunday through Saturday; the schedule is subject to change.

The role supports customer service and Drinking Water Operations through administrative work, customer communications, service request and work-order processing, field investigation coordination, and record monitoring. The representative also provides guidance and training to other representatives and performs other administrative and customer-service-related duties as requested.

Requirements

• High school diploma or GED.
• Two years of administrative or customer-service-related experience; an associate degree may substitute for up to two years of the experience requirement.

Nice To Haves

• Eligible veteran applicants may receive preference, subject to the stated qualification and selection conditions.

Responsibilities

• Maintain a positive and proactive approach to guidelines and department goals.
• Collect data and request field investigations.
• Coordinate field crew activities and receive information from field crews and other sources via computer and telephone.
• Create, update, and cost service requests and work orders accurately and in a timely manner.
• Respond to inquiries by telephone or email.
• Demonstrate excellent customer service and use effective questioning techniques to verify or confirm customers’ concerns.
• Maintain and monitor various records and reports.
• Provide guidance and training to other representatives.
• Perform other administrative and customer-service-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED