Customer Service Representative II - (Remote WA, OR, ID)

Wilbur-Ellis•Home Office, WA

2d•Remote

About The Position

A Customer Service Representative II works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouses, supporting general Channel Partner Needs. Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Requirements

2+ years of experience
Proficiency with Microsoft Office Suite
Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
Mobility to move freely across uneven terrain, both indoors and outdoors, safely
High School Diploma or equivalent
Read, write, and speak English fluently

Nice To Haves

Strong interpersonal and effective communication skills
Good organizational skills with strong attention to detail
Able to respond professionally to inquiries or complaints

Responsibilities

Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
Respond to customer sales inquiries in a timely, accurate, and appropriate manner
Submit and code bills and invoices to the AP department for payment
Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
Conduct monthly inventory cycle counts and annual inventory
Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
Prepare reports under manager’s supervision
Aid team members in administrative tasks
Restricted User Permit Tracking
Assist Salesmen with setting up new customer accounts with CFS.
Assist and monitor Accounts Receivables with Sales Personnel and Customer Finance Solutions.
Travel monthly to locations within the region.