Customer Service Representative I or II

The First National Bank of BastropBastrop, TX
Hybrid

About The Position

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package.

Requirements

  • High school diploma or equivalent.
  • Six months of cash handling in a customer service position.
  • Excellent customer service skills; use of good judgement on customer service issues.
  • Proficiency in computers and Microsoft Office software.
  • Excellent listening ability and verbal communication skills.
  • Ability to read, comprehend, and follow written procedures and regulations.
  • Strong attention to detail, with a focus on accuracy and quality of work.
  • Strong organizational skills; ability to balance multiple task simultaneously while handling frequent interruptions
  • Basic math skills.
  • Ability to take initiative and maintain flexibility.
  • One year of new accounts or teller experience.
  • General knowledge of internet banking, ACH, and debit card fraud and disputes.
  • General knowledge of loan department functions.

Nice To Haves

  • Fluent in English and Spanish.
  • Previous banking experience.

Responsibilities

  • Performs a variety of customer services such as receiving deposits and loan payments, handling withdrawals, cashing checks and savings bonds, both in the drive-thru and lobby.
  • Answer questions from customers concerning services provided by the bank.
  • Assist and support deposit growth by leveraging the Community Banking Relationship Model to enhance and enrich customer relationships.
  • Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
  • Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
  • Accept deposits, confirming accuracy of transaction; follow regulations as they pertain to funds availability and large cash transactions.
  • Prepare, verify, and issue cashier’s checks and money orders.
  • Accept loan payments.
  • Prepare change orders for commercial customers.
  • Assist customers in redeeming savings bonds.
  • Record and process night and mail deposits.
  • Record transactions by logging cashier's checks and money orders.
  • Verify for customer their account balances or transactions.
  • Complete debit special requests by closing accounts or ordering checks.
  • Balance drawer/cash recycler at end of day.
  • Balance ATMs at end of week.
  • Support ABM in Monthly Audit.
  • Maintain TCR, Check Scanner and Coin Counter.
  • Comply with bank operations and security procedures by participating in all dual-control functions.
  • Complete Debit Card/Card@Once training for printing of debit cards for customers.
  • Stay abreast of recent trends in fraud by reading email communication, myFNB intranet, and attending training.
  • Maintain customer confidence and protect bank operations by keeping information confidential.
  • Support customer awareness with Online Banking & Mobile Banking.
  • Explore customer needs and desires, identifying and presenting information on appropriate bank services, and obtaining customer consent to use the service.
  • Maintain good knowledge of all bank services to respond to customer comments and inquiries and develop cross-sell opportunities, making proper referrals when appropriate.
  • Other related customer services duties as assigned.
  • Open new checking, savings, and time deposit accounts explaining different options and programs available.
  • Review legal documents in opening new accounts including beneficiary ownership, powers of attorney, trusts, wills, death documentation, etc., seeking supervisory or legal guidance when necessary.
  • Renew, make withdrawals, and add to time deposits periodically and at maturity.
  • Scan account documents to imaging system.
  • Allow customer access to safe deposit box, verifying customer identity and authority.
  • Prepare temporary checks.
  • Provide notary services for customers and non-customers.
  • Assist customers with special needs such as stop-payments, auto transfers, overdraft protection, balance and transaction inquiries, account balancing; photocopy documents; process name, address and other account data changes
  • Explain transaction policy and procedures to customer as required.
  • Complete Wire Transfer training in order to accept wire transfer requests from customers.
  • Develop customer relationships by utilizing the Customer Relationship Discovery tool and Relationship Onboarding 2x2x2.
  • Assist with departmental duties as assigned by reviewing certain types of transactions, balancing money orders, preparing necessary reports for review by a supervisor.
  • Assist with training other CSRs as necessary.
  • Act as vault or coin sorter teller; sell money to other tellers; buy-in cash; balance.
  • TCR, Check Scanner and Coin Counter maintenance.
  • Maintain and balance ATM machine.

Benefits

  • Paid time off
  • Paid parental leave
  • Paid volunteer time
  • Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
  • Up to $850 match on Health Savings Account (qualifying medical plan required)
  • Life/AD&D/LTD insurance
  • Tuition reimbursement
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental coverages
  • Short term disability
  • Cancer
  • Critical Illness
  • Accident
  • Medical Spending Accounts
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Dependent Care FSA
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