Customer Service Representative I or II

Chesapeake Employers Insurance•Towson, MD

7d•Onsite

About The Position

This role involves serving as the primary point of contact for customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products, and services. The representative will provide timely, accurate, and courteous responses to agents, policyholders, injured workers, attorneys, medical providers, and internal teammates. A key aspect of the role is safeguarding client information by adhering to privacy and security policies. The position contributes to departmental goals and upholds company values and behaviors.

Requirements

High School Diploma or equivalent required.
1–2 years of customer service experience required.
Excellent verbal and written communication skills required.
Basic PC skills required.
Knowledge of MS Office Suite is required.
AA degree or 2–4 years’ experience in a P/C insurance industry preferred (CSR II).
1 year of customer service experience in workers compensation insurance industry (underwriting, medical billing or claims) preferred (CSR II).
Advanced PC skills required (CSR II).

Nice To Haves

Experience in an insurance industry preferred.
Bi-lingual preferred.
WCP or equivalent preferred must be obtained within first year in the position (CSR II).
Fluency in Spanish verbal and written communication preferred (CSR II).

Responsibilities

Demonstrate expertise in assigned skillsets.
Provide front line "first class" service to all internal and external customers.
Answer customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
Safeguard the privacy and security of client information by following company policies and procedures.
Report any unusual or suspicious activity immediately.
Keep data secure and confidential.
Actively support company strategies and department goals by accomplishing assigned tasks.
Contribute to the achievement of established department goals and objectives.
Adhere to department policies, procedures, quality, and safety standards.
Consistently exhibit Chesapeake’s Values and Behaviors.
Perform other duties as assigned.
Be proficient in all queues and mailbox actions (CSR II).
May provide coaching for CSR I’s (CSR II).