Customer Service Representative II

PrimeSource Building Products•Earl Township, PA

About The Position

Summary/Objective: The Customer Service Representative II will provide technical and product knowledge to both internal and external customers. They will be responsible for creating take-offs and quotes using knowledge of our products, building materials and our systems. Key Roles Prepare detailed drawings/take-offs for residential and commercial customers Create materials lists for customer’s quotes Answer technical questions about our products Proactive communication with external and internal customers to assist in solving issues Maintain knowledge of our products, services, and promotions to assist and educate customers in product selection and function Operate in a team environment supporting others. Deliver excellent customer service by building professional relationships and trust with partners/customers Create and follow up on orders, take offs and quotes Key Competencies Willingness to learn and follow directions Ability to collaborate and communicate effectively across departments Accuracy and attention to detail Organizational skills Flexibility Technical capacity Qualifications Duties and Responsibilities Accurately produce take-offs from customer and architectural drawings including complex take-offs for Horizontal, Vertical and lighting Document all customer information, communications, and sales in CRM Coordinate with Business Development, Sales, Marketing and Architectural teams Handle customer complaints courteously, and professionally All CSR I proficiencies Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities Education and Experience

Requirements

High school diploma or equivalent
Three or more years’ experience in customer service, inside sales or estimating
Microsoft Office, Typing, Computer Skills experience
Willingness to learn and follow directions
Ability to collaborate and communicate effectively across departments
Accuracy and attention to detail
Organizational skills
Flexibility
Technical capacity

Nice To Haves

Experience in a building material or construction environment

Responsibilities

Prepare detailed drawings/take-offs for residential and commercial customers
Create materials lists for customer’s quotes
Answer technical questions about our products
Proactive communication with external and internal customers to assist in solving issues
Maintain knowledge of our products, services, and promotions to assist and educate customers in product selection and function
Operate in a team environment supporting others.
Deliver excellent customer service by building professional relationships and trust with partners/customers
Create and follow up on orders, take offs and quotes
Accurately produce take-offs from customer and architectural drawings including complex take-offs for Horizontal, Vertical and lighting
Document all customer information, communications, and sales in CRM
Coordinate with Business Development, Sales, Marketing and Architectural teams
Handle customer complaints courteously, and professionally
All CSR I proficiencies
Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities