Customer Service Representative II

Inframark • Forney, TX

1d • Onsite

About The Position

The Customer Service Representative is responsible for handling and processing incoming calls and requests from customers. This role involves taking, preparing, tracking, and expediting customer orders and inquiries via phone and in person. The representative will also fill out necessary paperwork, generate reports, and refer service failure complaints to designated departments for investigation. Additionally, they will input information regarding inspections and payments, prepare basic correspondence, and may be responsible for maintaining a cash drawer and processing cash payments. Other duties as assigned.

Requirements

• High School Diploma or GED
• 1-year related experience
• Basic proficiency with Microsoft Office applications & internet.
• Ability to work with basic office equipment & phone systems.
• Ability to work with numbers, including calculations & cash handling.
• Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
• Basic map reading ability.
• Ability to read meters.
• Working knowledge of billing & payment processing.
• Communicates clearly & professionally.
• Contributes to a positive internal & external customer experience.
• Willing to help others.
• Maintains composure in challenging situations.
• Pays attention to detail.
• Identifies & solves problems.
• Escalates issues accordingly.
• Checks work for quality.
• Works well with supervision.
• Takes projects to completion.
• Follows all company policies & SOPs.
• Manages multiple tasks.
• Demonstrates a positive attitude.
• Acts in accordance with company vision, mission & values.
• Takes accountability for own performance.
• Willing to take on additional assignments.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction.
• Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED