Customer Service Representative II, Avenue North

Christiana Care Health Services • Wilmington, DE

5d • Onsite

About The Position

ChristianaCare is seeking a Customer Service Specialist II in Wilmington, DE. This is a call center-like position responsible for taking incoming calls for General Surgery, Podiatry, Colorectal Surgery, and Bariatrics. The work schedule is Monday through Friday from 8 am to 4:30 pm, with flexibility required. This is an on-site position at our Avenue North location in Wilmington, DE.

Requirements

• High School Graduate or GED required.
• Prior call center, customer service and medical office related experience preferred.
• Computer and key boarding skill required.
• An equivalent combination of education and experience may be substituted.
• Strong attention to detail.
• Adaptability.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent problem-solving abilities.

Nice To Haves

• Prior call center, customer service and medical office related experience

Responsibilities

• Accurately respond to high volume calls.
• Schedule appointments.
• Handle phone notes.
• Demonstrate sound judgment in escalating urgent calls.
• Use computer tools like scheduling modules and EMRs.
• Multitask and handle calls appropriately.
• Use CCHS HEAT methodology when service issues arise.
• Interact with patients, physicians, and staff, providing accurate communication.
• Perform assigned work safely, adhering to departmental safety rules.
• Report unsafe activities to the manager.

Benefits

• Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
• Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
• Low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Up to $5,250 per year in tuition reimbursement.
• Advanced fertility care through Progyny.
• Free maternity education and support.
• Up to $5,000 in adoption assistance.
• 12 weeks of paid parental leave to support your growing family, after one year of service.
• Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
• Free financial coaching, counseling, and budgeting support.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED