Customer Service Representative II

LANXESS Corporation•North Fayette Township, PA

6d•Hybrid

About The Position

Service at the speed of science!! Does that sound like your kind of challenge? As a Customer Service Representative, you will deliver fast, accurate support in a high-stakes, high-tech environment. Be the bridge between our precision products and the people who rely on them every day.

Requirements

Bachelor's Degree in Business, Logistics, or Supply Chain or equivalent business or industry experience will be considered.
Minimum of 3-5 years of relevant experience.
Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
The position requires strong organizational, communication and time management skills.
Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products to serve as a department resource.

Nice To Haves

International logistics operations experience and knowledge of export compliance regulations are a plus.

Responsibilities

Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material), perform customer master data requests and maintenance within the LANXESS systems.
Process customer inquiries regarding order status, shipment timing, etc.
Assist Marketing and Sales with receivables and credit limit requests, Support sales (as requested) with maintenance of forecast.
Identification of customer requirements and proactively suggest solutions, Responsible for receiving customer complaints and facilitating resolutions.
Constant review of inventory and replenishment planning with Production Planner and track order status (internal / external), delivery time, and invoicing.
Work in conjunction with third party logistics providers to troubleshoot any shipping problems as they occur.
Work in conjunction with third party warehouse providers on any order fulfillment questions.