Customer Service Representative II

Nidec Motor Corporation • Canton, OH

16d

About The Position

This role focuses on delivering on day-to-day objectives with moderate impact on team results. The work involves routine tasks with some deviation from standard practices, requiring moderate supervision for daily tasks. Employees may seek advice from senior team members for complex issues. The position involves communicating with team members to exchange information that may require explanation or interpretation to reach an agreement. Problem-solving involves making minor adjustments to work methods for routine issues within existing processes and systems, and may require highlighting concerns to a supervisor. Daily challenges are generally routine but may necessitate interpreting procedures or policies. While not a formal leadership role, there may be opportunities to guide or assist new or entry-level employees. The role requires basic job knowledge of systems and procedures gained through experience or education.

Requirements

• Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
• Requires a minimum of 3 years of experience.
• May require vocational or technical education.

Responsibilities

• Deliver on day-to-day objectives with moderate impact on team results.
• Perform routine tasks with some deviation from standard practice.
• Communicate with contacts typically within the team on matters requiring explanation or interpretation.
• Make minor adjustments to work methods to solve routine problems.
• Highlight areas of concerns/problems to supervisor in own team.
• Interpret procedures or policies to resolve problems.
• Provide guidance or assistance to new or entry-level employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed