Customer Service Representative II

State of Oklahoma • Vinita, OK

3d • Onsite

About The Position

This career-level position at the Northeastern Oklahoma Correctional Center establishes contact with internal and external customers and provides information or assistance about agency services, or directs requests to the appropriate staff. Employees may perform duties across varying levels of complexity and may train lower-level staff or serve as a project or team leader. This is an on-site position and is not eligible for remote work.

Requirements

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work, plus one additional year of experience in customer service, mail room operations, or technical clerical work; or an equivalent combination of education and experience.
• Knowledge of public-contact methods and procedures, telephone procedures, spelling, punctuation and grammar, arithmetic, the program or services provided, applicable laws and rules, and training techniques.
• Skill operating office equipment, including computers.
• Ability to work with customers; gather data and facts; keep records; communicate effectively orally and in writing; and provide leadership on assigned projects or teams.

Responsibilities

• Provide services and information to customers and train staff.
• Research and fulfill requests for informational materials and maintain an adequate inventory of those materials.
• Prepare and send customer statements or notices, reconcile billing discrepancies, and issue reminder notices.
• Maintain inventory and other records; purchase materials; set up displays; maintain the work area; and sell merchandise.
• Receive visitors, answer telephone calls, provide requested information and services, or direct customers to the appropriate source.
• Respond to information and service requests using advanced technological equipment.
• Address questions about agency or program policies and procedures, and develop procedures for daily activities.
• Prepare, sort, and distribute mail and parcels; use scales and meters to determine postage.
• Screen and verify documents for correctness and conformity with requirements, and follow up on requests or discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed