Customer Service Representative II

Hampton Roads Transit•Hampton, VA

8d•Onsite

About The Position

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Requirements

Customer service oriented
Energetic

Responsibilities

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of transit and route information.
Accurately maintain all cash and media.
Assist and answer customer requests.
Enter all media from register into the tally program.
Maintain supplies and route schedules are stocked.
Process and respond to customer complaints and inquiries.
Answer telephone inquiries, providing information on routes, schedules, fares and other information about HRT services.
Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to customer service.
Update consignment and complete weekly audits.
Process Half Fare Id’s and maintain Half Fare database.
Provide departmental clerical needs to include word processing and spreadsheets.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.