Customer Service Representative II - Christiana - Evening - Casual
Christiana Care Health Services•Newark, DE
•Onsite
About The Position
This position is for a casual Customer Service Specialist in Operator Services at ChristianaCare. The role involves answering calls and providing directory information to staff, visitors, patients, and the public based on their stated needs. ChristianaCare is recognized as a top healthcare employer, offering a work-life balance, competitive pay, and a diverse and inclusive culture. The specific schedule for this evening position is Week I: Wednesday, Friday, Saturday from 4pm - 9pm, and Week II: Wednesday from 4pm - 9pm.
Requirements
- High school graduate or equivalent.
- Two years of customer service experience.
- Call center experience preferred.
Nice To Haves
- Call center experience
Responsibilities
- Answer the main telephone number for hospital campuses.
- Answer all emergency (911) phone lines for hospital campuses.
- Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
- Provide excellent customer service.
- Answer TTY for the community and provide assistance to the caller.
- Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
- Provide directions to facilities for the public.
Benefits
- health insurance
- paid time off
- retirement
- employee assistance program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
