Customer Service Representative II

Little River Medical Center • Myrtle Beach, SC

2d • Onsite

About The Position

Under the direct supervision of the Front Office Manager or Supervisor, the Customer Service Representative II is responsible for front office day-to-day activities including answering phones, scheduling appointments, registration of patients, and collection of patient payments. Little River Medical Center is a non-profit community health center within Horry County, striving to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.

Requirements

• High School diploma or GED.
• 1 year of Healthcare experience required.

Nice To Haves

• Supervisory experience preferred, but not required.
• Bilingual English/Spanish is a plus, but not required.

Responsibilities

• Ensuring “Patient Checked-In but not Check-Out Report” has been completed daily, and if not must report reason to Front Office Manager or Supervisor.
• Double checks behind check out CSR.
• Audit Cash Log Book weekly to ensure two CSR’s have initialed and dated.
• Audits two accounts weekly to ensure patient information is up-to date as well as reviewing charges to ensure claim has been processed correctly.
• Ensures that proper self-pay amounts collected.
• Cash drawer audit bi-weekly.
• Ensures telephone is answered and messages taken hourly.
• Checks all phones in the office to ensure staff is checking them timely.
• Cash Log audit by-weekly to ensure CSR’s have counted cash drawer when transferring funds from one to the other (e.g., during lunch break).
• Ensure leave slips, mis-punch sheet, time sheet and Time Reporting Schedule forms have been completed and sent in timely.
• Ensure deposits are taken to the bank and returned with the stamp deposit slip and e-fax to the billing department daily.
• Responsible for distribution of mail daily, ensuring mail that belongs to the provider is given to the head nurse to handle.
• Distribute scanning among staff daily, reports if any back log to Front Office Manager or Supervisor if work is not completed in a timely manner.
• Daily monitoring of insurance benefits for all providers.
• Review of provider schedules to ensure patients are assigned to provider of record.
• Divide providers among staff.
• Ensure the Phone Tree is reviewed and cancelations are removed from the schedule each morning.
• Monitor staff is wearing their ID badge and meeting dress requirements.
• Greets patients, staff and visitors in a pleasant, professional manner.
• Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.
• Daily appointment scheduling, answers incoming calls, makes patient appointment reminder calls, retrieval of medical records.
• Maintains a neat/well organized work area.
• Responsible for maintaining an adequate amount of supplies.
• Files charts on a daily basis.
• Pull charts for the next day.
• Registers and/or updates patient demographic information into the patients account system on a daily basis.
• Enters patient encounter data (charges) into the patient accounting system at the end of the patient visit on a daily basis.
• Collects and enters patient payments.
• Reconciles, on a daily basis, total charges and total collections entered to the patient accounting system to actual cash collection and patient encounter forms, and prepares daily bank deposit.
• Certification and/or re-certification of patients who qualify for sliding fee (SFS) based upon established criteria.
• Ability to display flexibility as patient flow changes.
• Attends all in-service training as required.
• Maintains patient confidentiality at all times.
• Maintains Center confidentiality and Code of Compliance per policy.
• Performs other duties, as assigned.

Benefits

• Medical, Vision & Dental insurance.
• Employer matched 403B Retirement Plan.
• Paid Vacation time, Sick time, & Holiday's.
• Paid qualifying Administrative Leave.
• Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED