Customer Service Representative II - Woodburn, OR

Wilbur-Ellis•Woodburn, OR

12d•$20 - $27

About The Position

A Customer & Business Solutions Representative II handles customer service activities including product selection, order processing, and inventory management. The position may also support warehouse work, such as stocking and retrieving items, making deliveries, operating a forklift, maintaining a safe and organized work environment, and assisting with general branch needs. The role uses JD Edwards ERP software for electronic order entry and processing, responds to customer inquiries, submits and codes bills and invoices for Accounts Payable, and works with Sales and Operations to maintain inventory. It also supports inventory counts, customer pricing inquiries, report preparation under manager supervision, and administrative tasks. The position requires Microsoft Office proficiency, the ability to learn business systems and digital collaboration tools, and the ability to use data and productivity tools to support accuracy and efficiency.

Requirements

At least 2 years of experience.
Proficiency with Microsoft Office Suite.
Willingness to learn JD Edwards; training will be provided.
Ability to accurately apply basic math concepts, including fractions, percentages, and ratios.
Ability to move safely across uneven terrain indoors and outdoors.
High school diploma or equivalent.
Strong interpersonal and effective communication skills.
Good organizational skills and strong attention to detail.
Ability to respond professionally to inquiries or complaints.
Fluent in reading, writing, and speaking English.

Nice To Haves

Comfort using digital collaboration and communication tools, including Microsoft Teams.
Ability to use data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making.

Responsibilities

Assist with electronic order entry and processing using JD Edwards ERP software.
Respond to customer inquiries in a timely, accurate, and appropriate manner.
Submit and code bills and invoices to the Accounts Payable department for payment.
Work with Sales and Operations to maintain adequate inventory levels for customer needs.
Assist with monthly inventory cycle counts and annual inventory.
Support the Sales Team with accurate customer pricing and promptly resolve inquiries or concerns.
Prepare reports under a manager’s supervision.
Assist team members with administrative tasks.
As needed, assist in the warehouse by stocking and retrieving items, making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.