Customer Service Representative I

City of Stuart • Stuart, FL

1d • Onsite

About The Position

Under the direction of the Customer Service Supervisor and the general direction of the Utilities & Engineering Director, responsible for the accurate recording and posting of various revenues including utility bills and revenue for all departments. Persons in this class will have frequent exposure to the general public, and exceptional customer service skills are of critical importance. Incumbent performs various administrative functions as needed, handles varying amounts of currency, and must maintain an accurate and current account of such. Work is reviewed through written reports and oral conferences by supervisor for adherence to established policies and procedures.

Requirements

• High School Diploma or equivalent
• At least two (2) years of work experience as a cashier/customer service representative, preferably within a municipal utility environment.
• Must be a licensed State of Florida Notary or have the ability to obtain such license within the first six (6) months of hire.
• Possession of a valid Florida Driver’s License as required for the position.

Responsibilities

• Verifies and validates all incoming utility bill payments.
• Receipts all monies for all departments.
• Runs associated reports for fellow employees and customers as needed.
• Verifies deposits to reports.
• Secures all incoming revenue, including cash, checks, and credit card payments.
• Provides assistance to the general public on a daily basis in person and over the telephone regarding customer service issues related to utility billing.
• Assists all departments and personnel as necessary and as defined in this job description.
• Verifies and validates new account setup information regarding the setting up of new utility service(s).
• Performs administrative duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED