Customer Service Representative I

RCB Bank•Stillwater, OK

1d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Minimum one (1) year of proven customer service experience
Basic clerical skills with the ability to manage multiple tasks effectively
High school diploma or GED
Strong customer service and interpersonal and communication skills.
General understanding of deposit account structures, bank products, and customer service processes.
Knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
Ability to identify fraud indicators and follow fraud-prevention and escalation procedures.
Care about your community and have a desire to be involved.

Nice To Haves

Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
Previous CSR experience

Responsibilities

Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
Ensure compliance with fraud-mitigation practices.