Customer Service Representative I
About The Position
RJ Schinner, a growing, family-owned wholesale redistributor with over 75 years of success, is seeking a Customer Service Representative I. With 21 distribution centers across the US and over 600 employees, RJ Schinner provides disposable paper, cleaning, and food service packaging products to distributors in 48 states. Headquartered in Menomonee Falls, WI, the company was founded in 1951 and has been recognized for its success and growth. The Customer Service Representative I will ensure customer satisfaction by addressing product and delivery inquiries, suggesting relevant products, processing orders, preparing correspondence, tracking orders, and resolving delivery issues.
Requirements
- 1-3 years of effective customer support experience
- Strong phone skills
- Dynamic active listening skills
- Impassioned customer satisfaction focus
- Solid ability to effectively adapt and respond to different types of situations
- Proven ability to prioritize and manage time efficiently
- High level of attention to detail
Nice To Haves
- Customer support experience in a wholesale redistribution environment
- Familiarity with Eclipse (AS400)/Solar (Window based) system
Responsibilities
- Builds sustainable relationships of trust through open and interactive communication
- Meets call handling and order entry quotas
- Handles complaints, provide appropriate solutions and alternatives
- Keeps records and track the pricing for customers
- Communicates with Warehouse Managers on late, large and/or add on of orders
- Works closely with other Customer Service Reps to encourage a teamwork environment
- Expedites Reports (back orders/open orders)
Benefits
- Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
- Medical, Dental and Vision insurance
- Employer paid life and short-term disability insurance
- Two weeks’ paid time off your first year
- Paid holidays
- Paid leave program
- Internal advancement opportunity
- Up-to-date technology and operations equipment
- New-hire and on-going training opportunities
- Regular Employee Appreciation events
- Employee pricing program on RJ Schinner sold products
- ½ off RJ Schinner Apparel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
