Customer Service Representative I

Indiana University Health System • Indianapolis, IN

2d • Onsite

About The Position

This role is responsible for processing and managing internal and external referrals, providing phone coverage, and responding to patient inquiries. The Customer Service Representative I will deliver high-quality customer service to patients and families, maintain a full and accurate clinic schedule, and respond to patient inquiries via telephone and email. This position requires determining appropriate resolution methods in alignment with patient needs and organizational guidelines, coordinating issue resolution with internal departments, and collecting and documenting patient demographic and billing information for scheduling and database entry.

Requirements

• High School Diploma or GED required
• Ability to type at least 30 words per minute
• Working knowledge of computers and basic office technology

Nice To Haves

• No prior experience necessary
• Knowledge of medical terminology and medical coding preferred

Responsibilities

• Process and manage internal and external referrals
• Provide phone coverage and respond to patient inquiries
• Deliver high-quality customer service to patients and families
• Maintain a full and accurate clinic schedule
• Respond to patient inquiries via telephone and email, determining appropriate resolution methods in alignment with patient needs and organizational guidelines
• Coordinate issue resolution with internal departments as needed
• Collect and document patient demographic and billing information for scheduling and database entry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees